• Please read these terms and conditions carefully before Booking.
  • You should understand that by booking for any of our Nordoff Robbins Events, you agree to be bound by these terms and conditions.

YOUR TICKETS

  • Once purchased, tickets cannot be exchanged, re-sold or refunded.
  • Refunds and exchanges will only be offered in the event of Nordoff Robbins cancelling or rescheduling and can only be claimed by the person who made the booking.
  • Tickets sold via third parties and other unauthorised outlets, are not valid. Reselling a ticket makes it void and the ticketholder will be refused entry.
  • All events have different age restrictions, and it is the responsibility of the ticket buyer to check any restrictions before they purchase tickets.

 

PRICE AND PAYMENT

  • Nordoff Robbins is not VAT registered, therefore the price does not include a VAT charge. 
  • To successfully process your booking, we will take your name, address and other contact details which will be securely held in accordance with GDPR guidelines.
  • Payment shall be due strictly in accordance with our standard invoice terms (thirty days from date of invoice, or prior to the commencement of the Event, whichever is sooner). 
  • Unless we are proven to be fraudulent or negligent, we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information that you provide us when making a booking. 

 

CONFIRMATION OF BOOKING

  • After making a booking you will receive an e-mail from us acknowledging that we have received your booking request.
  • Important – Please note, your booking is not confirmed until full payment has been received and acknowledged by Nordoff Robbins.
  • Should there be a limited number of places at each Event, these will be allocated in order of receipt of bookings.  

 

OUR CANCELLATION AND REFUND POLICY

  • No refunds will be given for cancellations made by you less than 21 days prior to an event or for non-attendance for any reason. 
  • We reserve the right in our absolute discretion, to cancel your booking where we need to do so for any reason, or due to circumstances outside of our control.
  • If Nordoff Robbins does have to cancel your booking, we shall refund your booking payment (in full as soon as possible) or offer you an alternative Event if one is available. You have the choice of accepting the refund, a credit note, or attending the alternative Event. 
  • We shall have no liability for losses or costs which you may incur due to such cancellation. 
  • We will refund any money received from you using the same method originally used by you to pay for your purchase and reserve the right to refund using an alternative method. 
  • Nordoff Robbins reserve the right to cancel your booking if you are more than 30 days in arrears with any payment due to us.

 

ATTENDANCE

  • Nordoff Robbins reserves the right to refuse admission.
  • Nordoff Robbins accepts no responsibility for any personal property brought to the venue.
  • Your own food and drink may not be brought to an Event.
  • By agreeing to the terms and conditions of booking, you are also agreeing to conduct yourself safely and respectfully. Please know that abusive and/or unacceptable behaviours, including the use of inappropriate words or behaviour causing distress and/or constituting harassment, will not be tolerated and you will be asked to leave the Event. 
  • Physically or verbally abusive or threatening behaviour towards our staff or volunteers is offensive and unacceptable. Any such incidences will be investigated, and appropriate action taken.
  • If you are attending an Event and someone is acting in an intimidating, aggressive or threatening manner, please speak to any member of staff who can contact the Event Manager.

 

EVENT VENUE

  • You acknowledge that we may have to change the published venue for the Event for reasons beyond our control and in such cases, you will not be entitled to cancel unless the change in venue represents a significant disadvantage to you. 
  • If you have a disability or medical condition that requires special arrangements to be made, or specific dietary requirements, please notify us of your requirements when making your booking.  

 

EVENT CONTENT

  • We reserve the right to make changes to the published programme of an Event, for example to timings and/or speakers. In such cases, you will not be entitled to a refund if you cancel your place.  

 

PUBLICITY

  • Purchase of a ticket means you consent to filming, photography and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.
  • If you do not wish to be included in any photograph or recording, please notify a Nordoff Robbins representative at the relevant Event prior to the photographs being taken. 

 

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

  • We reserve the right to amend or revise these Terms and Conditions at any time without notice.
  • Any changes to the Terms and Conditions apply to your ticket purchase with immediate effect from the date of publication on our website.