Graphic of people dancing

Get Loud terms and conditions


This event is in aid of Nordoff Robbins and all profits will come directly to us.

Nordoff Robbins Music Therapy (“Nordoff Robbins”, “we”, “us” or “our”) is a non-profit making company limited by guarantee (trading as Nordoff Robbins). Registered Charity No. 280960 at

2 Lissenden Gardens, London NW5 1LP.

Nordoff Robbins is the largest independent music therapy charity in the UK, dedicated to changing the lives of vulnerable and isolated people.

We support thousands of people through our own centres and by working in partnership with a wide range of organisations including care homes, schools and hospitals. In the hands of a trained practitioner, music therapy can be used to support people living with a wide range of needs. It can help a child with autism to communicate, unlock forgotten memories for those living with dementia or provide comfort for someone facing a terminal illness. Music therapy can be life-changing for so many people.


  1. General

1.1   To purchase Item(s) from us, you must be 18 or over and have a valid credit/debit card issued in your name.


  1.  Contract

2.1   Any purchase of an Item from us is subject to: (i) this terms and conditions; (ii) the venues terms and conditions (iii) any special terms and conditions which may be displayed on our website.

2.2   Your contract for purchase of an Item starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased the Item. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process

2.3   You agree not to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any transaction which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all Items purchased as part of such transaction will be void.

2.4   We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.


  1.  Tickets

3.1   Any ticket you purchase from us is a personal revocable licence which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused (including the relevant per ticket service charge but excluding the per order handling fee).


  1. Restrictions

4.1   When purchasing tickets from us, you are limited to four tickets for each event. This number is included on the first purchase page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel tickets purchased in excess of this number without prior notice.

4.2   Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.

4.3   You may not resell or transfer your tickets. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions imposed by the Nordoff Robbins is grounds for seizure or cancellation of that ticket without refund or other compensation.

4.4   A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by Nordoff Robbins, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.


  1.  Donation

5.1   All donations added to tickets purchases will go directly to Nordoff Robbins. Nordoff Robbins Music Therapy is a non-profit making company limited by guarantee (trading as Nordoff Robbins). Registered Charity No. 280960 at 2 Lissenden Gardens, London NW5 1LP.


  1.  Data Protection

6.1   Nordoff Robbins gives you a choice whether or not you want us to contact you about future events, initiatives, services or related activities and matters that you may find useful. Your data will be treated in accordance to GDPR. Nordoff Robbins won’t sell, give or trade personal information to other companies. You can change your mailing preferences at any time.

  1.  Event

7.1   It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation. We do not guarantee that you will be informed of such cancellation before the date of the event.

7.2   Please note that advertised start times of events are subject to change.

7.3   Tickets are sold subject to our right to alter or vary the programme due to events or circumstances beyond our reasonable control without being obliged to refund monies or exchange tickets.


  1. Refunds

8.1   All tickets are non-refundable and non-transferable

8.2   Occasionally, events are cancelled, rescheduled or materially altered by the team or performer for a variety of reasons.

8.3   Cancellation: If an event is cancelled (and not rescheduled), you will be entitled to a refund of the sale price of your ticket(s), excluding the per order handling fee.

8.4   Rescheduling: If an event is rescheduled, you will be offered seats at any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be entitled to a refund of the sale price of your ticket(s), excluding the per order handling fee. You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund.

8.5   Material alteration: If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund (of the sale price of your ticket(s) including the relevant per ticket booking fee but excluding per order handling fee), within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A ‘material alteration’ is a change which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect.

8.6   This Purchase Policy does not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice or the Department for Business Innovation and Skills.


  1.  Accessibility

9.1   If you need accessible entry and seats (where available), please contact us on or 0207 428 9908 and we will endeavour to meet your request.

  1.  Liability

10.1   Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. We shall be liable to you for any loss of enjoyment or wasted expenditure.

10.2   We will not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us): (a) in any circumstances where there is no breach of a legal duty of care owed by us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of this terms and conditions or your negligence.

  1. Admission and Attendance

11.1   If you have purchased more than one ticket, please ensure your guests use their own individual ticket as they can only be scanned/used once.

11.2 The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.

11.3   Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

11.4   The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron’s own food and drink may also be prohibited (please check with the venue).

11.5   You and other ticket holders consent to filming and sound recording as members of the audience.

11.6   Prolonged exposure to noise may damage your hearing.

11.7   Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.

  1.  Queries and Complaints

12.1   If you have any queries or complaints regarding your purchase, contact us, quoting your name and event.

12.2   If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to you and us.

These terms and conditions are used in conjunction with our Get Loud ticketing partners, please visit and click on your chosen artist, to be taken to our ticketing partners website