Get Loud Sessions FAQs

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Looking to book tickets?

Who are we and what do we do?
Nordoff Robbins is the largest independent music therapy charity in the UK, dedicated to changing the lives of vulnerable and isolated people.  Get Loud is our annual awareness day where we encourage individuals to take part in music events and activities to help raise money to support the charity. More information on what we do and who we are can be found here.

I am a SSE Reward Customer, where do I buy tickets from?
SSE Reward Customers have access to ring fenced tickets to each of the Nordoff Robbins Get Loud Sessions. If you are a SSE Reward Customer, you should have received an email from SSE with a link to the tickets. Please follow this link to access the correct tickets. If the SSE Reward tickets for your chosen session have sold out, please check this link to access the main booking page.

Can I purchase tickets by phone?
Sadly, we don’t sell any of the tickets over the phone. All tickets for Get Loud Sessions are sold online through Universe.

How can I pay for my order?
All payments should be made by either debit or credit card through Universe. Nordoff Robbins do not accept any direct payments.

Where can I see your Terms and Conditions?
They are available to read here.

If I add a donation to my tickets, where does my donation go to?
All donations added to tickets will go directly to Nordoff Robbins. Nordoff Robbins is the largest independent music therapy charity in the UK, dedicated to changing the lives of vulnerable and isolated people, for more information please see the website.

If I am a person with a disability what is the best way for me to make a booking?
Nordoff Robbins endeavours to make all our events accessible to everyone. We work closely with all the venues, so please let us know your needs and we will work to ensure your requirements can be met. You can contact us directly about this via GetLoud@nordoff-robbins.org.uk (Please state your Full Name and the Session in question).

Can I make a group booking?
All our sessions have a maximum of a four tickets allowance per person. This number is included on the first purchase page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

What is the company name that will appear on my credit card statement?
The name of the event you have purchased tickets for will show up on your bank statement.

How can I find out if tickets for an event are on sale?
Please check out the Nordoff Robbins Get Loud sessions page for all current events on sale. Keep an eye on the page for any new announcements!

Why do tickets sell out so quickly?
Unfortunately for some events demand for tickets far outweighs the number we can supply. Tickets are sold to customers on a first-come first-served basis, and we do not operate a waiting list for cancellations.

Already ordered your tickets?

How do I know if my booking has gone through?
Once you have completed the booking form and submitted your order, you will get an email confirmation from Universe - please ensure that you enter your email address correctly when booking. Many email account providers offer a filter service to protect you from unwanted junk mail or 'spam'. It is possible that your email confirmation from Universe has been mistakenly filtered by this service; so if you do not receive email confirmation within 48 hours please check your Junk Mail and/or Deleted File folders. If you still cannot find your confirmation email, you can request for it to be resent by logging in to your Universe account.

Do I have a Universe account? How can I access my Universe Account?
When you purchase a ticket, you automatically create an account with Universe. Once you have booked your ticket you can access your Universe account by logging in at Universe.com. If you've forgotten your password, you can click [Password Reset] and a link will be sent to the registered account address. If you are not sure if you have an account, please contact Universe Support here.

Where are my tickets?
All tickets are sent online from Universe. Please check the email you provided when booking your tickets and ensure that you entered your email address correctly. If you used your correct email information and you still cannot find your confirmation email please take a look at Universe’s help page found here. If you need further assistance, please contact the Universe Support team here.

Can I cancel or change my booking?
We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed.

How do I change the name on my tickets?
Names on tickets cannot be modified. This policy is in effect to discourage unfair ticket buying practices.

I can't make the performance - can I exchange my tickets or get a refund?
Unfortunately, not. The only exception is if the event is cancelled or rescheduled.

What happens if an event is cancelled or rescheduled?
In the unlikely circumstances that the event is cancelled, we will contact you via the details you provide when booking your tickets, and explain what happens next. If a show is being rescheduled, you will be given a choice between attending the rescheduled event or you may be able to claim a refund.

Can I collect my tickets at the box office? Can someone else?
All our tickets for the Get Loud Sessions are e-tickets, therefore we are unable to hold tickets at the box office. If you are not arriving at the venue together with your guests please forward the e-ticket ticket you have received to each member of your group. (Make sure that each guest uses a different ticket, as once a ticket has been scanned they become invalid.)

Still have questions? Contact GetLoud@nordoff-robbins.org.uk  and we will endevour to reply within 48 hours of your message.