Engagement and Communications Officer
London/Hybrid working • £35,499 plus £1,500 London weighting where applicable • Permanent
Applications Close June 12, 2026
We are Nordoff and Robbins
We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.
As we emerge from the pandemic our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to marketing, communications and digital that help us engage more people and grow our fundraising.
We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen. The role of Digital Marketing Manager is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.
Our culture
At Nordoff and Robbins, everyone has a role to play in building and nurturing our inclusive culture. If you join our team, you will be encouraged to be yourself and we want everyone to feel a sense of belonging.
Could this be the place for you?
If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!
What we need
About the role
We’re looking for a proactive Engagement and Communications Officer with experience supporting multi-channel activity across an organisation. You’ll bring creativity, insight and strong delivery skills to help plan and produce marketing and communications that engage key audiences and support our central services and wider teams.
Working with the Marketing Manager, you’ll help deliver agreed marketing plans and day-to-day communications activity. This will include coordinating briefs, creating and updating content and collateral, scheduling activity across channels, and shaping strong storytelling that brings our work to life – capturing impact, developing case studies and sharing the difference music therapy makes with our current and active supporters.
The role sits within our Engagements and Communications (E&C) team and works across the organisation, building strong relationships with colleagues in central services and programme teams. You’ll collaborate to understand priorities, bring clarity to messaging, and make sure our communications are consistent, accessible and on brand – while continually showcasing our impact through stories and supporter communications that thank, inform and inspire ongoing support for Nordoff and Robbins.
What we offer
Impact..
- Have a positive impact on the lives of thousands of people through the power of music.
- By telling powerful stories about the impact of music therapy, we inspire people to give, grow long-term supporter relationships, and help take our fundraising and brand to the next level.
- You will have the chance to be instrumental in creating the digital roadmap to increase awareness, number of supporters and donations.
A salary of £35,499 plus £1,500 London Weighting (where applicable) total £36,999
Pension scheme
31 days annual leave (pro rata)
Hybrid working (2 days in the office and 3 days WFH)
Salary sacrifice benefits including cycle to work
Employee Assistance Programme (EAP)
A true People First charity with training and career development as part of our core
An inclusive culture – and lots of music!
We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:
1: ACCESSIBLE TO ALL
Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff and Robbins.
2: PROVIDING EQUITY OF OPPORTUNITY
Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.
3: DIVERSE ENGAGEMENT
Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.
4: BE FREE FROM DISCRIMINATION
To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of Nordoff and Robbins as an organisation and those who represent it and to provide channels for them to do so safely.
5: BE VIGILENT, PROACTIVE AND RESPONSIVE
To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students.